EOV stands for 'Electronic Offline Voucher' EOV is either self activated by the terminal or manually activated (Depending the terminal type) when two or more transactions fail to connect to the payment gateway. Once activated transactions with customers are proccessed as per normal but with out the pin entry. Instead the customer must sign the transaction receipt similar to a credit card transaction
When in EOV mode you may not proccess Cash Outs and you can only perform one transaction per customer per terminal.
No EOV will only work on Countertop Eftpos terminals that connect over Broadband or Dial up. The Vx670 and Vx610 terminals will not activate EOV if comms are down. This includes WiFi Vx670 terminals.
Yes, EOV relies on your terminal storing the transactions until comms are restored. Should your terminal for any reason drop it's memory before comms are established you will lose your transactions. No customers we are aware of have ever experienced this and it is a highly unlikely event. We can take no responsibility should this ever happen .
You will need to ask your bank the proccess for fraudulant transactions done on your terminals and where the liability lies. As a terminal supplier we can not definatively answer this as it depends on your banks policies.
Firstly you must have a EOV capable terminal. All ACR Systems Terminals except mobile terminals are EOV capable. Old terminals that are pre 6.0 will not be capable of EOV. Call your banks Merchant services team and ask them what the proccess is, activating EOV is generally very straightforward.
Secondary comms is when we plug in a back up phone line (typically a voice line) into the back of one or two of your terminals via the network by splitting off one of your phone lines. In the event of Broadband failure your terminals will automatically search for the a secondary communication method which we have programmed to be the dial up line. You ideally should avoid using this phone line for voice while it is running the Eftpos .
If you need your voice line at all times then you can coulld use your fax line or have a dedicated back up line connected to one or two of the terminals via the network we install for you. Alternatively you can rely on EOV only.
While in secondary mode the terminal will constantly search for it's primary connection (Broadband). When it finds an activated broadband connection it will go back to transacting over broadband*
* Only our Verifone terminals auto search for Secondary comms, Cadmus users must manually change between the two comm types.
Yes you can, often when Phones are down the broadband network is still active.
When we talk about redundancy we mean the ability for the Verifone Vx510 and Vx570 to continue to operate in any event where the pin pad is damaged, fails or is stolen (Yes stolen! It has happened) Simply unplug the Pin Pad and select IPP mode and you can trade using the terminal only
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